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About this Policy
At Majesty UK Travel, we understand the importance of protecting your personal information and take our data protection and privacy responsibilities seriously. Our Privacy Policy outlines how we collect, use, and safeguard the personal information we receive from you when you use our services. It also includes the steps we take to protect your personal information. We encourage you to read this policy to make an informed decision about sharing your personal information with us. We may update this policy from time to time to stay current with legal requirements and our business operations. As such, we recommend checking back regularly to review any changes. If we make significant updates to this policy, we will notify you through our website or email.
What Information do we collect about you?
Making an Enquiry or Booking a Trip
At Majesty UK Travel, we aim to provide you with a high-quality experience when you book a trip with us. To achieve this, we collect certain information from you, which varies depending on your interaction with us and the services you use.
Generally, we collect personal information such as your full name, date of birth, gender, postal address, phone number, email address, next of kin, dietary requirements, height and weight, travel insurance and passport details, including scans of relevant documents. In addition, we may ask for sensitive medical or health information, such as pre-existing medical conditions, vaccination status, disability status, medication that requires refrigeration, and food allergies.
We may also collect any additional information you provide during the booking process to ensure that the trip is suitable for you. We keep records of the products and services you enquire or purchase from us, and process relevant information from our partners and third-party providers.
Please be assured that we take data protection and privacy very seriously and strive to protect your personal information at all times.
At Majesty Uk Travel, we may request additional information from you if we are assisting with your visa application in certain countries, such as Iran, Russia, or China. This information may include details about your occupation, family members, and social media tags. If you are providing personal information on behalf of another person, you must ensure that they are aware of our Privacy Policy and have given their consent.
We also collect technical identity data, including IP addresses and browser type, as well as information about your website usage through cookies. We may receive information about you from other sources, such as our affiliate partners, travel providers, and third parties. This information may be combined with the information provided by you. For instance, if you use the services of one of our affiliate partners like Urban Adventures, you may provide us with reservation details through them.
Additionally, travel providers like hotels or transportation companies may share personal information about you with us to ensure the fulfillment of your travel reservation or to address any concerns or complaints.
If you link your Majesty Uk Travel account to a social media account, such as Facebook or Twitter, you can exchange information between us and the social media provider through your user preferences. However, you can always choose not to share that data.
Financial Information
Majesty Uk Travel works with third party service providers and payment gateways, such as Worldline and Stripe, to handle payments for your travel services reservation or tour. These providers share payment information with us so that we can administer your booking. All of our third-party payments providers are required to be PCI DSS compliant and process all payments on our behalf.
In most cases, you can use the secure online booking engine or call your booking agent directly to make a payment via credit card. However, in some limited cases, such as if you require a refund, you may need to provide us with your credit card details over the phone.
We do not allow you to email or send your payment card details to us or any of our partners. We also record and monitor any calls with you for quality control, coaching and training, and customer service purposes. Financial information is not recorded or logged by us. We are not responsible for the privacy practices of third party vendors and providers, including payment providers, so it is important that you review their privacy policies to understand how they handle your personal information.
Photo and Video
During your travel with Majesty Uk Travel on a tour or branded trip, you may have your photo or video taken by our staff or one of our partners, or even another passenger. We understand that privacy is important, so if you prefer not to have your photograph taken or included in any video, please let your tour group leader or photographer know.
We make sure that photos taken by our staff will not be used for marketing purposes without your prior consent. Although we take measures to protect your privacy, we are not responsible for any photographs or videos taken by other passengers without our knowledge.
From time to time, we may hire professional photographers to take photos for use in our marketing materials. We will always inform our customers if a professional photographer is engaged for this purpose and you have the right to opt-out or decline to be included in any photos taken for these purposes or subsequent use.
Marketing and Other Interactions
For marketing purposes, we may collect various personal information from you as described below. If you subscribe to our newsletter, we will ask for your full name, country, and email address through our preference center. If you request a brochure, we will require your phone number, date of birth, residential state, postcode/zip code, and your travel preferences. If you participate in a competition hosted by Majesty Uk Travel or its external partners, or click through on an Majesty Uk Travel advertisement, we may collect your full name, country, zip code, email address, phone number, and travel preferences. In some cases, if you click on an Majesty Uk Travel advertisement through a third party, some of this information may be pre-populated from an account you may have with that third party. Rest assured that we take your privacy seriously and use this information solely for marketing purposes.
Research
At Majesty Uk Travel, we value your opinion and are always looking for ways to improve our services. To do so, we may contact you to participate in research projects, surveys, feedback, and interviews. As part of our efforts, we may send you a post-booking or post-trip feedback survey and ask you to rate and comment on your experience. To help us better understand your feedback, we will collect your full name, email address, booking number, and departure code. Your comments and scores will be linked to your information.
In some cases, we may also contact you directly to discuss your feedback if you have provided us with your contact details. Please note that your participation in any research project, survey, feedback, or interview is voluntary, and you may choose to opt-out at any time. We appreciate your input and strive to make your experience with us the best it can be.
Job Applicants
If you apply for a job with us, we will collect your CV details and supporting documents which include personal information. We will also request you fill in a form and will ask for your personal information, where necessary, such as your full name, contact details, home address, date of birth, sex, ethnicity (optional), accessibility requirements and details in relation to your passport and immigration information.
Why do we collect your information?
At Majesty Uk Travel, we value your privacy and take the responsibility of handling your personal information seriously. We collect, hold, and manage your personal information for a range of business purposes, all designed to enhance your travel experience. These purposes include providing you with our partner and travel products and services, administering your reservations and tours, managing your booking account settings (if you choose to open a user account with us), and generally overseeing our customer relationship with you. Our aim is to ensure that your personal information is processed with the utmost care and only used for legitimate business purposes.
At Majesty Uk Travel, we use your personal information for a range of business purposes, depending on your relationship with us. For our business partners, suppliers, and agents, we use your information to manage our relationship with you. If you are a subscriber or donor to the Majesty Uk Travel Foundation, we use your information to inform you of causes that align with your interests. This may include sending email newsletters (if you have given permission) or mailing printed materials to your physical address.
At Majesty Uk Travel, we value your communication with us and strive to provide prompt and efficient responses to your queries or complaints. We may contact you in various ways, including by email or phone, and process your communications with us to ensure that we address your concerns and provide you with the necessary information. Additionally, we may need to reach out to you if there is something important that we need to inform you about or invite you to complete a booking that you have started but not finished online. Our goal is to maintain an open and transparent line of communication with our customers and ensure their satisfaction with our services.
We strive to continuously improve our services and enhance your user experience while complying with legal obligations and providing assistance to government and law enforcement agencies. Additionally, we engage in marketing activities to inform you about our travel-related products and services, as well as process feedback forms and other similar communications.
In order to comply with privacy and data protection laws, Majesty Uk Travel must have a legitimate purpose and legal basis for collecting, using, sharing, and processing your personal information. This legal basis will vary depending on how you interact with us and what information we collect and process.
When you book a trip with Majesty Uk Travel or any of its partners, we rely on the legal basis that processing your personal information is necessary for the performance of your contract with us. This means completing a travel reservation as part of your planned itinerary and administering your booking.
At Majesty Uk Travel, we consider our legitimate interest when collecting, processing and using your personal information for commercial business purposes. Our interest is to provide you with the best product or service possible, while respecting your individual rights and freedoms. For instance, as a travel company, we need to collect your email address to communicate important information regarding your booking and to provide you with relevant updates.
Additionally, we may use your contact details if you are a business partner to manage our relationship with you. To continuously improve our products and services, prevent fraudulent activity and serve our or a third party's legitimate interest, we carefully balance your privacy rights and interests against our own. We ensure that any use of your personal data is proportional and respects your privacy.
There are several situations where we may use your information based on legal requirements or your vital interests. For instance, if you travel to another country, we may need to comply with local laws by processing your personal data. In case of a medical emergency, we may need to process your information to contact medical providers or insurance companies.
Additionally, we will obtain your prior consent before processing your personal data for certain purposes, such as sending electronic marketing materials, as required by applicable laws.
You can revoke your consent or object to our marketing in certain circumstances; please see ‘WHAT ARE YOUR RIGHTS’ for further information.
You have the choice to provide us with your personal data, but it may affect your experience and our ability to fulfill your request if certain information is not provided. In some cases, we may only be able to offer you certain products or services if we collect specific personal data. For instance, we require your name and contact details to process your travel booking.
Making an Enquiry or Booking a Trip
We strive to provide you with the products and services you have requested and booked, and in order to do so, we use your personal information. This includes arranging flights, transportation, accommodation, and activities.
Our group leaders rely on your personal information to identify you and ensure your safety during the trip. However, depending on your destination and services, the supplier may require certain types of personal information to secure your booking. Additionally, local laws and governments may require us to provide travel documentation such as passport details or scans.
We collect your contact information to maintain a relationship with you throughout your booking process, including updates on your reservations, sending you relevant information and tickets, and handling feedback and complaints. In case of an emergency, we will use your contact information to reach you. We may also share relevant information, which may include sensitive details, with insurance providers, their agents, and medical staff if it is necessary to act on your behalf or in the interest of passengers or in an emergency situation.
In order to ensure that you have a safe and comfortable trip, we may request that you provide us with any medical or health information that may be relevant to your journey. This information can be shared with third-party providers, insurance companies, and medical staff if required, provided that it is in your vital interest or you have provided your consent. By sharing this information with us, we can better understand any limitations or specific needs you may have and ensure that we are able to assist you in case of an emergency.
We understand that medical and health information is considered sensitive, which is why we will only use this information with your explicit consent, unless it is required by law or in your vital interest. If you choose not to provide this information or withhold your consent, it may affect our ability to provide you with the best possible service and care during your trip. However, we respect your privacy and understand that this information is personal, which is why it is completely optional for you to provide it.
Research
At Majesty Uk Travel, we take your feedback seriously and use it to continuously improve our products and services. We conduct research and analyse your information to identify areas where we can enhance your customer experience, such as customising online content or improving your booking and website experience. Additionally, we look for trends and opportunities for future destinations and itineraries.
To further improve our offerings, we may also use de-identified data for internal reporting, such as evaluating the success of partnerships, creating new marketing strategies, and identifying trends. Rest assured that we take great care in protecting your personal information and only use it in ways that benefit you and our business.
At times, we may approach you with the opportunity to participate in research projects, interviews, or surveys. We value your insights and the feedback you provide us. By participating, you help us gain a better understanding of our customers' needs, expectations, and interests. This information helps us improve our services and better cater to your preferences.
Any details or personal information you provide us during these research activities will be treated with the utmost care and respect for your privacy. We may store this information for future reference, but we will always de-identify the data where possible to ensure your confidentiality. Your participation in these activities is entirely voluntary, and we appreciate any feedback or insights you can provide us.
How do we collect your information?
We understand that there are various ways in which you may choose to provide us with your information. It may come directly from you or through our sales agents, business partners, tour operators, and other third-party providers such as insurance and medical providers. The information exchange can occur via email, phone, letter, web chat or in person. To provide a seamless experience, we have provided more information on our website. Additionally, you may choose to provide us with your information by filling in forms, leaving feedback, completing surveys, subscribing to newsletters or enrolling in our loyalty programs. Rest assured that we take every precaution to ensure that the information we collect from you is kept secure and used only for the purposes for which it was collected.
Your information may also be provided to us by a friend/family member who is booking on your behalf.
Sharing your information
Making an Enquiry or Booking a Trip
To effectively process your requests, manage your bookings, and handle your inquiries, we may need to disclose your personal information to the following parties:
Majesty Uk Travel may share your personal information with our internal staff, contractors, and local group leaders;
Our affiliated foreign corporations and destination management firms;
our network and branded partners (e.g. travel agencies, tour operators, Urban Adventures);
travel providers (e.g. Airlines, tour companies);
other third-party operators (i.e. local operators, couriers, mailing houses, payment processors, etc.);
other suppliers and service providers (e.g. hotels, transfer drivers, etc.); and
in some cases, Government authorities (e.g. for border crossings, visa requirements.)
To ensure that your trip runs smoothly, it may be necessary to share your personal information with relevant third-party travel providers, such as airlines or non-affiliated tour companies. This could include providing personal information to confirm your booking or to deliver necessary services. Additionally, we may share your personal information with local operators to enhance your overall travel experience and address any concerns or disputes that may arise. Rest assured that we take measures to ensure that your personal information is only shared where necessary and with parties who will handle it in a secure and responsible manner.
It is important that you take the time to understand and become familiar with the privacy policies of any travel providers or tour operators that you choose to use for your travel arrangements. Please note that we are not responsible for the privacy practices of any third-party travel providers or tour operators that you may book through or use to provide travel-related products or services. Therefore, we encourage you to carefully review the privacy policies of these providers to ensure that your personal information is being handled in accordance with your expectations and preferences.
Support Services
To effectively operate, enhance, and market our products and services, we may share your personal information with third-party entities that provide support, integration, customization, and improvement services. These may include but are not limited to the following:
Our company collaborates with IT service providers to ensure the functionality and security of our website and applications. These third-party providers assist us with development, hosting, maintenance, backup, storage, virtual infrastructure, support, and troubleshooting services. In some cases, these services may require the provider to access or use information about you for quality assurance purposes, payment processing, analysis, and other services. We take measures to ensure that these providers adhere to our privacy standards and protect your personal information.
Our marketing efforts involve collaborating with a wide range of partners worldwide who assist us in promoting and advertising our products and services. These partners may include sales and consulting firms who help to generate leads and distribute marketing materials on our behalf. Additionally, our partners may also resell our services to their clients as part of our marketing strategy.
Research: At Majesty Uk Travel, we believe that continuous research and analytics are key to enhancing our customers' experience. For this reason, we partner with third-party experts who specialize in conducting surveys, interviews, and other forms of data gathering.
These services enable us to collect valuable insights about our customers, improve our services, and support our philanthropic efforts through the Majesty Uk Travel Foundation. As part of this process, we may share your information with these partners to facilitate their services. Rest assured that we only work with trusted and reputable companies who follow strict confidentiality and security protocols to protect your data.
We take the protection of your information very seriously and aim to ensure that it remains secure at all times. In order to achieve this, we have taken measures to ensure that any third parties with whom we share your information have agreed to maintain confidentiality and only use the information for the purposes specified in our agreement with them. They are also required to adhere to all relevant data protection regulations. Our aim is to ensure that your information is used only for the provision of contracted services and not for any other purposes.
Other sharing
In the event of a merger, sale of assets, financing, or acquisition of our business, we may share or transfer your information to another company. We understand the importance of keeping you informed, so we will make sure to notify you through email and/or a prominent notice on our services if such a transaction occurs. We will also inform you of any choices you may have regarding your information. Our priority is to ensure that your personal data remains secure and that your privacy rights are respected in all circumstances.
In order to comply with applicable laws, regulations, and rules, we may need to share your personal information with relevant regulators, such as privacy regulators and supervisory authorities in other jurisdictions, as well as with courts and law enforcement agencies. This may also include responding to requests for information from law enforcement and other governmental agencies. We take appropriate measures to ensure that any such sharing of information is lawful and conducted with due regard for your privacy rights.
At times, we may be required to share personal information with insurance providers and/or medical personnel. The disclosure of such information may be necessary for purposes such as fraud detection or error identification, regulatory reporting and compliance, or to prevent or lessen a threat to life, health or safety. Rest assured that we take all necessary measures to ensure that any sharing of your personal information is done in accordance with applicable laws and regulations, and in a manner that respects your privacy rights.We may provide our advertisers with non-personal information about website usage, visitor statistics, and traffic patterns in an aggregate and statistical format.
Selling data
We do not and will not sell your personal information under any circumstances.
Cross-Border Transfers
Ensuring the privacy and security of your personal information is of the utmost importance to us, and as such, we may need to share your information with our Group entities, partners, and third parties, some of which may be located overseas. However, we take every possible measure to ensure that appropriate privacy, confidentiality, and security measures are in place when transferring your information overseas, and we always comply with all relevant data protection and privacy laws.
At our company, we work with various service providers across the globe, spanning over 120 countries in different regions. Due to the number of countries we operate in, we cannot provide an exhaustive list of all these countries in our policy. However, we have identified our primary service providers in Australia and the United States. If you have any concerns or inquiries about where your personal information will be sent or who will have access to it, please refer to the Contact Us section below.
In some jurisdictions, like the EEA, the UK, and Australia, data protection laws impose restrictions on transferring personal information outside of the jurisdiction. Therefore, we take necessary measures to ensure that your personal information receives adequate protection when transferred outside of these jurisdictions. We achieve this by implementing appropriate safeguards, such as EU approved standard contractual clauses, or by relying on derogations allowed under the applicable data protection laws. You have the right to request access to any safeguards we use to transfer your personal information outside of the EEA and the UK.
To ensure the protection of your personal information, we take every request for disclosure of your data from law enforcement or regulatory bodies seriously. Before any such disclosure takes place, we carefully validate the request to ensure that it is legitimate and necessary. If you have any concerns about the disclosure of your information, we encourage you to contact us for more information about the safeguards we have in place. We are happy to provide you with a copy of any relevant contractual commitments to give you peace of mind about how your personal information is being handled.
What are your rights?
We understand the importance of having control over the information you provide us, and we want to assure you that you have the ability to exercise certain rights over your personal information, subject to certain exemptions and applicable data protection laws. Depending on the legal basis for processing your information, you may have the right to access, correct, or delete your personal information. You may also have the right to object to the processing of your personal information, request restrictions on processing, or request the transfer of your personal information to another party. If you have any questions about these rights or how to exercise them, please see the Contact Us section below.
You can ask us to update any inaccurate, incomplete or out-of-date information we hold about you,
You can ask us to provide you with a copy of the information we hold on you, or that we transfer that information to another service provider,
You may request that we stop processing or using your information,
You may request that we delete any / all information we hold about you,
You may withdraw consent that you have provided to us,
We understand that you may have certain requests regarding your personal information and we will do our best to comply with them. However, there may be situations where we are unable to fulfil your request or where fulfilling your request could have negative consequences. In such cases, we will communicate with you and provide written reasons for any refusal. Our priority is to maintain transparency and keep you informed every step of the way.
Under certain data protection laws, including the EU/UK GDPR, you may also (subject to certain exceptions):
withdraw consent to our use of your information for marketing purposes;
object to the processing of your personal data, where we collect your personal data for our legitimate interest;
request your personal information be transferred to yourself or a third party without hindrance in a commonly used format.
To ensure the security of your personal information, we may request additional information to verify your identity before disclosing any requested information. In certain circumstances, we may also charge a fee as permitted by law, such as if the request is deemed excessive or unfounded. We will communicate any applicable fees to you and provide written reasons for any refusal of your request. Our priority is to protect your personal information and maintain the integrity of our data processing practices.
We place a high priority on ensuring that your privacy and security are not compromised in any way. To this end, we will only engage in the activities we have outlined above to the extent that they do not infringe upon your privacy, security, or any other legal interests.
However, if you believe that we have not adequately protected your privacy rights or have mishandled your personal information, you have the right to make a complaint.
If you wish to exercise any of your privacy rights, such as the right to access your personal information or to have it corrected, you can contact us at any time using the details provided in the Contact Us section of this Policy, or you can contact your local privacy or data protection authority.
Contact us
Majesty Uk Travel Data Protection Officer
At Majesty UK Travel, we take your privacy seriously and have appointed a dedicated Data Protection Officer, along with Regional Privacy Officers, to ensure that your personal information is handled in accordance with applicable privacy and data protection laws. If you have any concerns or questions about how we handle your personal information, we encourage you to contact us.
We will make every effort to address your concerns and correct any issues that may arise.If you would like to exercise your rights, as listed above, you can also do this by contacting the privacy team via the below form.
Upon receiving your enquiry or request, we will strive to respond in a timely manner and ensure that one of our dedicated Privacy Officers reaches out to you. Our Privacy Officer may ask for additional information to verify your identity and locate any relevant accounts or bookings you may have with us. We may also ask follow-up questions to better understand your enquiry and provide you with a satisfactory response.
For the Majesty Uk Travel Foundation, please contact us at the details below:
e-mail us at info@majestyuk.com
Upon receiving your complaint, we will promptly acknowledge receipt and begin our investigation. We will keep you informed of the progress of the investigation and provide an estimated timeframe for completion. Following our investigation, we will communicate the outcome of the complaint to you, typically in writing, and invite your feedback on our conclusions. If you respond, we will assess your feedback and consider any necessary changes to our conclusion. If you remain dissatisfied with our response, you may choose to escalate the complaint to the appropriate regulatory body.
Complaint to the Data Protection Authority
If you are worried about how your personal information is being collected or processed, we encourage you to reach out to your local data protection authority to file a complaint. Before doing so, however, we would appreciate it if you could contact us directly to try and resolve any concerns or issues you may have. If you're located in the UK or EU, please click on the following link to locate the most relevant data protection authority for you: https://edpb.europa.eu/about-edpb/board/members_en. On the other hand, if you're in Australia, you can contact the Privacy Commissioner at the Office of the Australian Information Commissioner by visiting their website at www.oaic.gov.au/.
Retention
The majority of your information will be stored in digital format on computer systems and databases either owned by us or our external service providers, with some data being recorded on paper and kept in a secure location.
We will retain your personal information only for as long as necessary to fulfil the purposes we collected it for, although there may be certain circumstances where we will need to store it for longer periods of time. This may include legal, regulatory, tax or accounting requirements, or situations where we need an accurate record of your dealings with us in the event of complaints or challenges, or if there is a reasonable belief of litigation relating to your personal information or dealings.
How we keep your information secure
At Majesty Uk Travel, protecting your personal information is of utmost importance to us, and we take various measures to ensure its security. We have implemented physical, electronic, and managerial procedures to safeguard your information from loss, misuse, unauthorized access, modification, disclosure, and interference.
We have also established appropriate protocols to address any actual or suspected breaches of personal information, and we will inform you and the relevant regulatory authority of any data breach as required by law. However, we must note that the internet is inherently insecure, and we advise you to take precautions when sharing any personal information online with us.
Third-Party Links
Links to Third Party Sites
When using our website, you may come across links to other third-party websites. These links may permit third parties to gather or share data about you. It's essential to note that we do not have control over these third-party websites and their privacy policies.
Therefore, we cannot be held accountable for any data collected by these third parties. We advise that you review the privacy policies of every website you visit after leaving our website to ensure your personal information remains protected.
Third-Party Widgets
At Majesty UK Travel, we offer a range of services, some of which include widgets and social media features such as the Facebook "like" button. These features may collect certain information about you, such as your IP address and the page you are visiting on our Services, and may also use cookies to function properly. Please note that these widgets and features may be hosted by a third party or by us directly. As such, your use of and interactions with these features will be governed by the privacy policy of the company providing them.
Cookies & Website Usage
Our websites use a standard technology called ‘cookies’ and web server log. To find out more about the cookies we use, please see our Cookies Policy.
This Privacy Policy was last updated in Januray 2023