TERMS & CONDITIONS

CANCELLATION – REFUNDS FAQ

1. We are MAJESTY UK TRAVEL References to "We", "us" and "our" in these terms & conditions. MAJESTY UK TRAVEL LTD based in LONDON, UK.

The following terms and conditions, in conjunction with any other written information provided before your booking confirmation, form the foundation of your agreement with Majesty Uk Travel. This agreement pertains to all travel arrangements detailed on www.majestyuktravel.co.uk / www.majestyuk.com as well as any reservations you make ('your arrangements'). Please review these terms and conditions carefully, as they outline our respective rights and responsibilities. By making a reservation, you consent to be bound by all of them. If you are making a reservation on behalf of someone else, you agree to notify them of the Terms & Conditions that apply to the travel arrangements and reservations you have made on their behalf, including all applicable rules and restrictions.

To be the lead name on a booking, you must be 18 years old and have the legal authority and capacity to act and travel. In all correspondence, we will only communicate with the lead name on the booking.

Special Note: At Majesty UK Travel, we take great care to ensure that all the information and prices displayed on our website and in our advertising material are accurate. However, we acknowledge that errors and changes can sometimes occur, and we reserve the right to rectify them in such cases. Before making a booking, it is your responsibility to check the current price and all other details related to the travel arrangements you wish to book.

In these terms and conditions, a 'package' refers to a pre-arranged combination of at least two of the following components: transport, accommodation, and other tourist services that are not ancillary to transport or accommodation and constitute a significant portion of the package, sold or offered for sale at an inclusive price and covering a period of more than 24 hours or including overnight accommodation.

2. Privacy policy

We take the privacy and security of your personal information seriously. As such, we handle any personal information that we collect about you in accordance with our Privacy Policy, which is governed by the United Kingdom General Data Protection Regulations. This information may be used for any purpose associated with the operation of your trip, including being passed on to our agents, service providers, or other suppliers to ensure the smooth operation of your travel arrangements. Additionally, if you have given your consent, we may also use your personal information to send you marketing materials related to our events and special offers.

Please be advised that several governments require air carriers to provide personal information about all travellers on their aircraft to the authorities before the aircraft departs the UK. This is known as Advance Passenger Information, and it may be collected at the airport during check-in or after you have made your booking. To ensure that you have sufficient time to complete the check-in process, we recommend that you allow extra time before your flight. We will handle any personal information collected during this process in accordance with our Privacy Policy. It is your responsibility to review our Privacy Policy periodically and stay informed about any changes.

3. Deposit requirement

To secure your booking, a non-refundable deposit must be paid. The deposit amount varies depending on the destination and will be outlined in the Special Conditions. Typically, for trips to all other locations, the deposit ranges from GBP150 to GBP500 per person per trip. The deposit amount for Leisure group(s), individuals, Incentive groups and collective reservations varies depending on the requested service, ranging from £200 to the specified amount (number). If you make a booking within 59 days of the departure date, the full amount will be due at the time of booking. We may also offer special campaigns or trips with different deposit requirements, which will be detailed in the Special Conditions. Please review this information carefully before making your booking.

4. Acceptance of booking and final payments

Upon acceptance of your booking, we will provide you with an invoice confirming your reservation. This invoice marks the establishment of a contract between you and us. Final payment details can be found in your booking confirmation invoice. The balance of your trip price must be paid 59 days before your departure date, unless specified otherwise in the Special Conditions. Failure to pay the balance by the due date may result in the cancellation of your booking, and cancellation charges detailed in clause 7 (Cancellation by You) will apply.

5. Prices and surcharges

The pricing of our advertised trips is subject to change based on demand, market conditions, and availability. This is a common practice within the travel industry and may result in different passengers on the same trip being charged different prices. If you see a price you like, we recommend booking at that time, as the price may change at any time. Once you receive a quote, the price will be locked in as long as you pay the required deposit before the quote expires. However, any reduced pricing or discounts that become available after you pay the deposit will not apply.

We reserve the right to adjust the trip price due to currency exchange rate fluctuations. If the increase is up to 2% of the trip price, we will absorb it, and you will be responsible for any amount over 2%. If any surcharge results in an increase of more than 8% of the trip price, you may cancel your booking within 7 days of being notified of the surcharge and receive a full refund or change to an alternative holiday if available. If the cost of your trip decreases due to the changes mentioned above, we will refund you the difference, less an administration fee of £10.

Please note that travel arrangements are not always purchased in local currency, and some apparent changes may not impact the cost of your travel due to contractual and other protections in place. The most up-to-date pricing is available on our website. The full amount of the trip price is due 59 days before the departure date, and cancellation charges will apply if the balance is not paid by that date. The price of your confirmed holiday will not be changed within 20 days of your departure, and no refunds will be issued during this period. Additionally, Air Passenger Duty is included in the price of your air-inclusive trip, and a surcharge may be applied to credit card purchases.

6. Your details

To ensure that your travel arrangements are confirmed, we require you to provide us with all the necessary details along with the balance of the trip price. These details may vary depending on the trip but will typically include your full name (as it appears on your passport), date of birth, nationality, passport number, and its issue and expiry date. Additionally, if you have any pre-existing medical conditions that may affect your travel arrangements, we need to be informed. For certain trips that involve higher levels of physical activity, you will also be required to complete and submit a Self-Assessment form, which will be provided to you by your sales representative. For more information on how we handle your personal information, please refer to our Privacy Policy.

Our contract

Majesty Uk Travel serves as the agent for Majesty Uk Travel Limited when it comes to direct bookings. Therefore, any booking you make directly with us, whether by phone, email, or through our website, will be subject to the terms and conditions set out by Majesty Uk Travel Limited. However, if you choose to make an indirect booking through a third-party agent, the booking will be made with Majesty Uk Travel Ltd. In either case, we will ensure that you receive the best possible service and that your travel arrangements are handled efficiently and professionally. If you have any questions or concerns about your booking, please don't hesitate to contact us.

By booking a trip with us you have agreed to be bound by the terms and conditions set out in:

(a) these Terms & Conditions;

(b) Trip Notes that applies to your trip; and

Upon acceptance of your booking by us, the services provided will be in accordance with the details outlined in your booking confirmation invoice. These Terms & Conditions refer to "you" and "your", which includes the individual first named on the booking, as well as any other persons on whose behalf the booking was made or to whom the booking has been transferred or added.

7. Cancellation Policy

7.1 Cancellation by the Customer

To cancel any or all parts of your booking, you must comply with the following cancellation terms. Please note that we will only consider your cancellation as valid upon receipt of written confirmation from your sales representative.

If you cancel a trip:

(a) 59 days or more prior to departure, deposit to be retained by Majesty Uk Travel

(b) If the cancellation occurs between FIFTY NINE (59) - THIRTY (30) days before the departure date of the trip, SEVENTY FIVE PERCENT (75%) of the total amount of the trip fee will be deducted as a penalty.

(d) FOURTEEN 14 days or fewer prior to departure, we charge a cancellation fee of 100% of the booking cost.

(e) Tour Bookings with flight/s included;

(f) Cancellations within the balance payment period (90-0 days prior to departure) are as follows:

(g) 90 days or more prior to departure, deposit to be retained by Majesty Uk Travel

(h) 89-60 days 75% of the total amount of the trip fee will be deducted as a penalty.

(i) 59-31 days 85% of the total amount of the trip fee will be deducted as a penalty.

(j) 30-0 days 100% of the total amount of the trip fee will be deducted as a penalty.

It's important to be aware that specific cancellation conditions apply to certain travel styles. Therefore, we strongly recommend that you take out cancellation insurance when you make your booking. Please note that if you choose to leave a trip after it has already started, we cannot offer any refunds for services that you did not use. In the event that you do not show up for a trip, arrive after the scheduled departure time, or decide to leave before it's finished, we are unable to provide any refunds. It's worth noting that the cancellation terms outlined here do not include any fees that may be charged by accommodation providers, travel agents or other tour and transport operators. It's important to understand that if one or more members of a group cancel their booking, the cost per person for the remaining travellers may increase, and you will be responsible for paying this additional cost.

Cancellation by You due to Unavoidable and Extraordinary Circumstances: This set of paragraphs provides information regarding your right to cancel your confirmed holiday before departure. If there are "unavoidable and extraordinary circumstances" that occur at your holiday destination or its immediate vicinity, which significantly affect the performance of the holiday or the transport arrangements to the destination, you can cancel your holiday without paying a cancellation charge. In such cases, you will receive a full refund of the amount you have paid, but no additional compensation will be paid. It is important to note that your right to cancel will only apply if the Foreign and Commonwealth Office advises against travel to your destination or its immediate vicinity. Unavoidable and extraordinary circumstances include acts of terrorism, warfare, significant risks to human health, or natural disasters such as floods, earthquakes, or adverse weather conditions. It is essential to have cancellation insurance at the time of booking to safeguard yourself against unforeseen circumstances. Please note that there is no automatic statutory right of cancellation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, and this clause 7 outlines the rights you have if you wish to cancel your booking.

7.2 Cancellation by Majesty Uk Travel

Majesty Uk Travel reserves the right to:

change the date of departure or conclusion of the trip
modify any non-essential aspect of the trip
cancel or modify the trip or any routes within the trip or objectives set out in the itinerary
cancel the trip in case of not having the minimum quota of registered people/travelers to consolidate and execute the trip

· cancel the trip in case of not having the payment in due time/date from the group/agency/person on mentioned date/dates

Under this condition, if any changes, modifications, cancellations, postponements or delays occur, you will not have the right to receive a cash refund for any part of the trip price, nor will you have the right to claim compensation for any injury, loss, damage or additional expenses resulting from the change.

Special note on the situation of COVID-19.

This paragraph outlines the responsibility of the client in relation to any requirements or costs related to COVID-19 testing or related modifications to the trip. If the destination country requires a PCR test or any other necessary requirement for the trip, the client must bear the associated costs and ensure that it is completed within the required timeframe. Additionally, if the client presents any COVID-19 symptoms during the trip and this results in modifications to the contracted services, such as changes to overnight stays, hotels, or flights, the extra costs will be the responsibility of the client. These costs can subsequently be claimed from their insurer. It is important for clients to be aware of these potential costs and responsibilities when planning and booking their trip.

8. Cancellation coverage

8.1. Included coverage

Standard Protection in case of contagion of the Client by COVID-19

Majesty Uk Travel understands the unpredictability of the current situation with COVID-19 and has taken steps to protect its clients. If a client contracts COVID-19 before the trip's departure or if the destination's borders or airspace close due to COVID-19, Majesty Uk Travel will provide full protection for the reservation. The client will receive a refund of the entire trip's price as Majesty Uk Travel travel credit, without any additional penalties or management fees. The following conditions apply in these cases:

The infection must have occurred to the Client or to any of the passengers confirmed in the reservation.
The certificate must be made by a doctor with the positive test issued by an official body recognized by the corresponding authorities. The supporting documentation must be sent to Customer Service before the start date of the trip using our contact form available on our website.
The infection must have occurred within SEVEN (7) days prior to the departure date.
In any case, more clarifying information may be required.

Majesty Uk Travel offers a convenient travel credit option in case of COVID-19 related cancellations or border closures. This travel credit is a non-refundable virtual wallet that can be used for any future trips on the website without expiration. If the credit balance exceeds the value of the next booking, the remaining amount will remain available in the wallet. However, if the value of the next booking is higher than the credit balance, the remaining amount will be paid by the client. Alternatively, if the client prefers a cash refund, a penalty of 75% of the trip amount will be charged in accordance with the "cancellation by the client" policy.

Standard Protection in case of closure of borders and/or airspace of the destination country.

At Majesty Uk Travel, we understand that unforeseeable circumstances may arise that can affect the Client's travel plans. Therefore, we offer flexibility in case of situations such as illness, natural disasters, or border closures. If any of these circumstances prevent the Client from traveling, they can reschedule their trip without incurring any penalties or management fees by using our travel credit.

This virtual wallet has no expiration date and can be used towards any future trips on our website. By providing this option, we aim to give our clients peace of mind and the ability to plan their travel without worry:

The clause "Closure of borders to foreign tourism" pertains to a specific scenario where the destination country prohibits foreign visitors from entering, as stated by the government's resolution regarding travel restrictions.
The term "Restrictions of the Government of the country of origin" refers specifically to travel restrictions imposed by the country of origin, where the government has issued a resolution that prohibits departures to the destination country.
This situation pertains solely to the enforcement of mandatory quarantine by the destination government, where no alternative measures such as a negative COVID-19 test can be taken to avoid the quarantine as per the government's resolution.
When an airline relevant to the trip is not able to operate the scheduled flight(s) due to restrictions resulting from the COVID-19 pandemic, it is considered a non-operating airline.

Majesty Uk Travel offers a non-refundable virtual voucher or coupon called the Majesty Uk Travel’s travel credit, which can be used for any trip available on their website at any time, with no expiration date. If the available credit exceeds the price of the trip, the remaining balance will be kept in the user's "Majesty Uk Travel Wallet" for future use. However, if the price of the trip exceeds the available credit, the client must pay the difference based on the payment conditions specified in the "Payments" section. If the client decides to reject the Majesty Uk Travel’s travel credit, they have the option to choose a cash refund, but this will incur a penalty of 75% of the total trip amount, in accordance with the "cancellation by the client" policy.

9. Changes

9.1 Changes by the Customer

To make changes to your travel arrangements, you must notify us in writing using the “Contact Us” form on our website as soon as possible. The change request will only be effective when received in writing, and if received outside of our Customer Service operating hours, it will take effect from the next working day.

We will do our best to accommodate your request for changes, but we cannot guarantee that they will be possible. If we are unable to make the requested changes and you choose not to proceed with the original booking, we will consider it as a cancellation by you and our Cancellation Policy will apply based on the anticipation to the departure date. Any applicable rate changes or additional costs incurred by us or our suppliers for meeting your request will be your responsibility to pay.

Please note that certain arrangements, such as flights, may not be amended after confirmation, and any alteration or cancellation may result in a charge of up to 100% of that part of the arrangements, in addition to the aforementioned charges.

9.2 Changes by Majesty Uk Travel

Pre-departure changes

As we carefully plan your arrangements months in advance, there may be circumstances where we need to make changes or cancel them. Although most changes will be minor, we will make every effort to inform you about them as soon as reasonably possible before your departure. However, we cannot be held liable for any changes and cancellations beyond our control.

Examples of “minor changes” made before departure include the following:

A change of overall length of your arrangements of twelve hours or less.
A change of accommodation to another of the same standard or classification.

On rare occasions, it may be necessary for us to make significant alterations to your confirmed arrangements before your departure, and some of the changes that may qualify as "major" include:

A change of accommodation area for the whole or a significant part of your time away.
A change of accommodation to that of a lower standard or classification for the whole or a significant part of your time away.
A change of overall length of your arrangements of twelve hours or more.
A significant change to your itinerary, missing out one or more destinations entirely.
The entire cancellation of the trip due to the unreaching of the minimum quota for the group (this only applies for group travelling).

In the event of a major change or cancellation to your confirmed arrangements, we will promptly inform you and, when time permits prior to your departure, provide you with the option of:

Accepting the changed arrangements
Having a refund of all monies paid
If we are required to offer you an alternative arrangement due to a major change or cancellation, we will provide you with the option to accept comparable alternative arrangements that are of the same standard as your original booking (in the event that a lower-priced alternative is offered, we will refund you the price difference, but if a higher-priced option is available, you will be responsible for paying the additional costs).

In order for us to proceed with making changes or providing alternative arrangements, you are required to inform us of your decision within a period of 3 days following our offer. If we do not receive your response during this time, we will assume that you have accepted the change or alternative arrangements we have presented to you. However, we regret to inform you that we will be unable to provide compensation or the options mentioned above if the changes or cancellations are due to unusual or unforeseeable circumstances beyond our control, such as war, riots, or natural disasters.

We will not pay you compensation and the above options will not be available where:

We make a minor change
We cancel as a result of your failure to make payment in accordance with these terms
Where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested by you.

Booking amendments and transfers of bookings

When it comes to transferring your travel arrangements to someone else, we can only allow it if it's operationally feasible and if the person who will take over meets all the necessary requirements for the trip. However, keep in mind that certain fees may apply, and you may also have to pay additional charges from hotels, ground operators, or airlines. It's important to note that you won't be able to make any changes to your booking within 59 days of your scheduled departure.

If you or any member of your party is prevented from travelling, that person(s) may transfer their place to someone else, subject to the following conditions:

(a) that person is introduced by you and satisfies all the conditions applicable to the holiday;
(b) we are notified not less than 7 days before departure;
(c) you pay any outstanding balance payment, as well as any additional fees, charges or other costs arising from the transfer; and
(d) the transferee agrees to these term & conditions and all other terms of the contract between us.

In the event that you transfer your booking to another person, both you and the transferee will be held jointly and severally responsible for the payment of all costs. If you are unable to find a suitable replacement, we will apply cancellation charges as outlined in clause 7 to compensate for any estimated costs incurred by us. Refunds will not be provided for unused services or passengers who are not travelling. Please note that any modifications made to other arrangements made in connection with your trip may result in extra charges, which will be imposed by the relevant hotels, ground

Important Note: Certain arrangements may not be amended or transferred after they have been confirmed and any alteration could incur a cancellation charge of up to 100% of that part of the arrangements.

10. Inclusions

The land price of your trip includes:

all accommodation as listed in the Trip Notes / Information
all transport listed in the Trip Notes / Information
sightseeing and meals as listed in the Notes / Trip Information
the services of a group leader as described in the Trip Notes / Information

11. Exclusions

The land price of your trip includes: The land price of your trip does not include:

international or internal flights unless specified
airport transfers, taxes and excess baggage charges unless specified
meals other than those specified in the Trip Notes / Information
visa and passport fees
travel insurance
optional activities and all personal expenses

Airport Transfers

To ensure a hassle-free arrival at your destination, we offer airport transfers as part of most of our tours. The details of whether the transfer is included or not can be found in the “Inclusions” section on each tour’s page. You must notify our call centre of your flight details, including the date, flight number, arrival time, and names of all travellers, at least 14 days prior to your arrival to ensure a confirmed arrangement of your transfer. On arrival, a Majesty Uk Travel representative holding a Majesty Uk Travel sign will meet you at the airport for your convenience. Please note that airport transfers are only available if they are listed under the “Inclusions” section of your selected tour.

Solo Passengers

When booking a tour, solo passengers can choose from various options. All prices are based on double, twin, or triple share occupancy, which means that solo travelers can be accommodated with other travelers of the same gender in a room with a double, twin, or triple bed, depending on availability. Only if a solo passenger wants to have a room to themselves, they will have to pay an additional single supplement fee on top of the tour fee. However, on certain tours such as ANZAC & some festival tours, and most sailing tours, single rooms are not available, and all rooms are shared among two, three, or four passengers.

12. Complaints

If you encounter any issues during your vacation, it's important to immediately notify the relevant supplier, as they can take necessary measures to resolve the problem. Majesty Uk Travel also provides an "Emergency line" which can be used to report any issues.

In the event that your complaint is not resolved, you can send a formal written notice of your complaint to Majesty Uk Travel within 28 days of the end of your arrangements, including your booking reference and all other relevant information. It is important to follow this procedure, as failure to do so may affect the ability of Majesty Uk Travel and the relevant supplier to investigate your complaint and your rights under the agreement.

In case Majesty Uk Travel fails to provide the services contracted, or if they are provided incorrectly, the consumer is required to make a written complaint within 30 days from the end of the trip in question.

13. Your behavior

In order to ensure the safety and comfort of all passengers and third parties involved in your trip, we reserve the right to immediately terminate your arrangements if we, or any person in authority, believe that your behavior may cause distress, danger, damage, annoyance, delay or diversion to transportation. In the event of such termination, our obligations to you will cease and you will be asked to leave your accommodation or other service immediately. Any expenses, costs or losses incurred as a result of your termination will be your responsibility and we will have no further obligations to you. Additionally, you may be required to compensate the applicable supplier for any loss and/or damage caused by your actions prior to departure from the service. Failure to do so may result in further claims and costs being made against us.

14. Our Responsibilities

As an "organizer" under the Package Travel, Package Holidays and Package Tours Regulations 2018, we accept responsibility for the services we arrange for you as outlined on your confirmation. If we or our suppliers negligently fail to provide the services we are obliged to provide, we will compensate you accordingly, subject to the terms and conditions outlined herein. However, it is important to note that you must demonstrate our or our supplier's negligence if you wish to make a claim.

We will not be responsible or pay you compensation for any injury, illness, death, loss, damage, expense, cost or other claim of any description if it results from:

The act(s) and/or omission(s) of the person(s) affected;
the act(s) and/or omission(s) of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
unusual or unforeseeable circumstances beyond ours or our supplier(s) control, the consequences of which could not have been avoided even if all due care had been exercised; or
an event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

If the arrangements you have made with us constitute a package, we may offer you reasonable assistance in case you encounter any difficulties resulting from such circumstances.

We will not be responsible or pay you compensation:

In instances where services or facilities are not explicitly included in our agreement or advertised by us, such as excursions booked during your trip or any services or facilities provided by your hotel or other suppliers, we cannot be held responsible for any issues that may arise,
in the event that we breach our contract with you, we will not be liable for any damage, loss, or expenses that we could not have foreseen based on the information you provided about your arrangements before they were confirmed, nor will we be responsible for any issues that relate to business matters.

The safety of your luggage and personal belongings during transportation is your own responsibility, and we recommend that you keep an eye on them at all times. Please note that for any air, rail, sea or river transport, the conditions set by transportation companies will apply, as stated in the passenger ticket document issued to you. In the unlikely event of any harm, late delivery, or loss of your belongings during air travel, it is important that you report the issue to the air carrier immediately.

Any compensation that is payable will be calculated taking into consideration all relevant factors for example (but not limited to):

In the event of a claim, whether or not you have adhered to the complaints procedure outlined in these terms and conditions, it is necessary for us to be informed and for you to notify our supplier(s) immediately. It is imperative that the complaints procedure be followed in order for us to accept liability under this clause;
the overall enjoyment of your arrangements will be evaluated based on how much our negligence or the negligence of our employees or suppliers contributed to any issues you experienced;
In the event that you make a complaint or claim for which you have received or are entitled to receive compensation from a transport provider or hotelier, we reserve the right to deduct such amounts from any payments made by you towards the complaint or claim.

Kindly take note that in the event that a payment is made, it is necessary for the recipient(s) of such payment (including their parent or guardian in cases where they are below 18 years of age) to transfer to us or our insurers any entitlement they may have to take legal action against any third party, and to also provide us and our insurers with all necessary cooperation that may be reasonably requested.

15. Jurisdiction and applicable law

All aspects of your agreement and these terms and conditions are subject to English law. We mutually agree that any conflict, legal action or other issue that may arise between us concerning your booking or contract will be addressed exclusively in the courts of England and Wales. However, if you reside in Scotland or Northern Ireland, you may elect to select the jurisdiction and law of those regions if you so choose.

16. Passport, Visa and Immigration Requirements and Health Formalities

It is imperative that you ensure compliance with the passport, visa, health and immigration requirements specific to your travel itinerary. While we can offer general information, it is your responsibility to confirm the requirements with the relevant Embassies and/or Consulates and your doctor as applicable. These requirements are subject to change, and you should verify the most current information well in advance of your departure.

Note that most countries now require passports to be valid for at least 6 months after your return date, and if your passport is in its final year, it is advisable to check with the Embassy of your destination country. For further information on passports, contact the Passport Office on 0870 5210410 or visit www.gov.uk/browse/abroad/passports To stay up-to-date on travel advisories, consult the Foreign and Commonwealth Office at www.fco.gov.uk.

If you are a non-British passport holder, including other EU nationals, it is essential that you seek current advice on passport and visa requirements from the Embassy, High Commission or Consulate of your destination or any country(ies) you are traveling through. Failure to comply with these requirements could result in denied entry or other travel disruptions, for which we cannot be held responsible.

It is important that you comply with all passport, visa, immigration, and health formalities relevant to your travel itinerary. We cannot accept responsibility if you are unable to travel or incur any other losses due to non-compliance with these requirements. Any fines or losses incurred by us as a result of your failure to comply must be reimbursed by you. When traveling to or from the United States, airlines are legally obligated to provide the US Government's Bureau of Customs and Border Protection (CBP) with certain passenger data. This is done to prevent and combat terrorism, organized crime, and other serious transnational criminal activities. To comply with this requirement, all travelers to the United States must complete an online questionnaire at least 72 hours before their flight by visiting https://esta.cbp.dhs.gov/ and following the provided instructions. The cost of this procedure must be paid by you, and the authorization is valid for two years or until your passport expires. All information provided during this process will be encrypted and kept strictly confidential.

PASSPORT AND VACCINATION NOTICE: It is crucial to check the mandatory admission requirements, passport validity, and vaccination guidelines for national and international trips. These requirements are set by the authorities of each country of destination and/or stopover and may change frequently. To avoid any inconvenience, it is recommended to check the official websites of immigration and health agencies of your country, the countries of destination and stopover, as well as the airlines' requirements. If the authorities deny exit or entry to the country due to a lack of required documentation or other reasons, Majesty Uk Travel shall not be held liable for any expenses incurred by the traveler. In such cases, the policy of failure to show up at departure shall be applied.

17. Special note on COVID-19 situation

In the event that a PCR test or any other travel requirement is necessary to enter the destination of a purchased trip, it is the customer's responsibility to make the necessary arrangements within the required timescale and bear any related costs. If, after the trip has begun, the customer presents any symptoms related to COVID that result in the modification of the contracted services, such as changes to hotel or flight arrangements, any additional expenses incurred will be the responsibility of the customer and must be claimed from their insurance company.

18. Flights

At the time of booking, flight timings given are for general guidance only and may be subject to change. It is essential that you check your e-tickets immediately upon receipt to ensure that you have the correct flight times. Please note that even after tickets have been issued, flight times may still be subject to change. While we do our best to provide information about the airline, aircraft type, and airport of destination, we are not always in a position to confirm this information, and any details provided may be subject to change. If changes occur, they will not entitle you to cancel or change your arrangements without incurring our standard charges.

We are responsible for our website and cannot be held liable for any commitments made on behalf of the airlines mentioned or any other airlines used for your travel arrangements. It is important to note that minors, defined as passengers under the age of 18, must travel with an adult. We will not organize trips for minors unless they are accompanied by an adult.

If you experience denied boarding, cancellation, or delays to your flights, you may be entitled to refunds or compensation from the airline under EU law (Regulation 261/2004). Information regarding your rights will be available from airlines and at EU airports. However, please note that reimbursement from the airline in these cases does not automatically entitle you to a refund of your holiday cost from us.

19. General conditions of air transport

The airlines have full responsibility for managing the implementation of air transport and are solely responsible for any changes in schedules or routes, stops, delays, and cancellations. These circumstances usually arise due to overbooking of airspace, the need to adhere to air navigation rules, and the maintenance of aircraft at airports to ensure passenger safety. We cannot be held accountable for any changes in schedule, delays, cancellations, or other circumstances that are attributable to the airline, your own actions, a third party, or force majeure.

Please note that if you fail to use the outbound flight ticket, the airline may cancel the return flight. It is important to keep in mind that check-in and queuing times vary from airline to airline, and we advise all travelers to arrive at the airport well in advance of the departure time. It is your responsibility to inform yourself about the latest airline and entry requirements for your destination, return trip, and any potential transit countries, as procedures may differ.

Once you have received an eticket for your flight, please note that the flight is non-refundable. If you want to make any changes, the appropriate fee and conditions set by the airline will apply. It's always a good idea to check your etickets carefully when you receive them to ensure that you have the correct flight times, as flight times are subject to change, even after tickets have been issued. Please note that the information we provide about airlines, aircraft types, and airport destinations is subject to change and will not entitle you to cancel or change your travel arrangements without paying our normal charges.

Airlines can make schedule changes or cancellations before departure, so it is your responsibility to confirm your flight within the 48 hours prior to departure:

Directly with the airline
Through the link www.checkmytrip.com

When you make a booking with us, we will ask for your personal and contact details so that we can keep you informed of any issues that may arise during the booking process. However, please note that we cannot be held responsible for any inaccuracies or omissions in the information that you provide to us.

It is important to make sure that you have all the necessary documentation for your trip, including valid identification documents such as ID cards, passports or residence permits. It is the responsibility of each passenger to ensure that they have the correct documentation that meets the requirements of the airline, immigration and the authorities of each destination.

Make sure to check the official websites of the relevant agencies to stay up to date with any changes or updates to the documentation requirements.

Please note that:

All passengers are required to carry a valid travel document (including infants and children).
If you plan to travel outside the UK, it's important to ensure that your passport is valid for the entire duration of your trip. Additionally, if a visa is required, any accompanying child or infant must have an adult figure present in their visa photograph. This is crucial to ensure that your travel plans go smoothly and without any issues at border control.
All citizens who are not from the UK must have their travel documents validated and boarding pass before going through the airport security area.
Passengers must carry valid travel documents such as passports (and visas, if applicable) or national identity cards issued by the UK government on all routes to comply with regulations. Failure to do so may result in fines, penalties, or additional costs that passengers will be responsible for paying.
During the online check-in process, passengers, including children and infants, must enter the data from their travel documents. It is essential that passengers present valid travel documents and online boarding passes at the airport security area and at the gate for all routes. Failure to comply with this requirement may result in denied boarding, additional fees, or other penalties. Therefore, passengers are advised to ensure that they have all the necessary travel documents and to complete the online check-in process before arriving at the airport.

20. Travel insurance

We require all of our travelers to obtain travel insurance, which is mandatory and must be purchased at the time of booking. Your travel insurance policy should offer coverage for personal accident, death, medical expenses, and emergency repatriation, with a recommended minimum coverage of US$200,000 for each category. We also strongly advise that your policy covers trip cancellation, early trip termination, personal liability, and lost luggage and personal belongings. You must provide your travel insurance policy number and the 24-hour emergency contact number of your insurance company on the first day of your trip; otherwise, you will not be permitted to join the trip. If you have travel insurance through your credit card or bank account, you must have the details of the participating insurer, the insurance policy number, and the emergency contact number with you instead of the bank's name and credit card information.

21. Change of itinerary

We understand that this style of travel requires a certain level of flexibility, and we appreciate your understanding in this regard. The itinerary provided for each trip is meant to give you an idea of the activities planned, but it should be noted that the route, schedule, amenities, and mode of transport may be altered without prior notice due to local circumstances or unforeseeable events. We will always strive to operate the trip as described, but we reserve the right to make changes as necessary. It is recommended to check our website before your departure to stay informed of any updates to your itinerary.

21.1 Before departure: In the event that a significant change is made to your itinerary, we will notify you as soon as reasonably possible, provided there is sufficient time before your departure. We consider a significant change to be any change that affects at least one day in five of the itinerary. If a significant change is made, you will have the option to accept the changed trip as it is, opt for an alternative trip if available (we will refund any price difference if the alternative trip is of lower value), or receive a refund of the amount paid. We are committed to providing you with a seamless travel experience and will work with you to ensure that any changes made to your itinerary do not significantly impact your travel plans.

21.2 After departure: We understand that unexpected situations may arise while travelling, and we reserve the right to change itineraries if circumstances beyond our control require it. In such cases, we will do our best to make alternative arrangements for you at no additional cost. However, please note that we will not be responsible for any incidental expenses that may result from changes in the itinerary, including but not limited to visas, vaccinations, and non-refundable or non-changeable flights. We advise all our travelers to have travel insurance that covers unforeseen circumstances to minimize any potential financial impact. Our team will be available to assist you in any way possible in such situations to ensure a smooth and hassle-free travel experience.

22. Authority on tour

Our trips are led by a qualified group leader who is responsible for the safety and well-being of all travellers and staff members during the trip. The group leader has the final decision on any matters affecting the group's safety or well-being. Failure to comply with the group leader's decision or any disruptive behavior that affects the group's mobility or well-being may result in the group leader directing you to leave the trip with no refund. We also reserve the right to deny you any future bookings with us. As a traveller, you must abide by the laws, customs, foreign exchange, and drug regulations of all countries visited. Additionally, you are expected to adhere to our Responsible Travel Guidelines at all times during the trip.

23. Acceptance of risk

As a participant in our travel program, you understand and accept that the nature of the trip may involve some level of personal risk due to the adventurous and challenging nature of the itinerary. It is possible that you may be visiting places where political, cultural, and geographical factors may present physical danger and obstacles that exceed those encountered in everyday life.

Moreover, you understand that travel during the ongoing COVID-19 pandemic carries an additional level of risk, and we will take reasonable precautions to ensure your safety. It is possible that you may be required to follow additional safety protocols during your trip to prevent the spread of COVID-19.

While we rely on information from various sources to assess the safety and viability of our itineraries, it is ultimately your responsibility to familiarize yourself with all relevant travel information, including potential health risks, and the nature of the trip. You acknowledge that you are traveling with a full understanding of the risks involved and assume all personal risks associated with such travel. To the extent permitted by law, we disclaim all liability in connection with any additional risks associated with your travel.

24. Optional activities

The price of your trip includes only the activities and services explicitly listed in the itinerary. Optional activities that you choose to participate in are not part of the trip contract and are not covered by our liability. Although our group leader or local representative may provide recommendations or advice on such activities, we cannot be held responsible for any issues that may arise during these activities.

The responsibility for arranging and providing these optional activities lies solely with the activity provider and you must enter into a separate contract with them. Please note that we do not have control over the safety, quality, or standards of these activities, and we strongly advise that you thoroughly research and consider the risks before participating in any optional activity.

25. Claims & complaints

General claims

In the event that you encounter an issue during your trip, it is imperative that you notify your group leader or local representative immediately so that they can attempt to remedy the situation. If, for any reason, you feel that your complaint has not been satisfactorily resolved, you must submit a written complaint to us within 30 days of the end of the trip via our General Enquiries page. It is important to follow this procedure as failure to do so may impact our and the supplier's ability to investigate your complaint and may affect your rights under these Terms & Conditions. If we are unable to resolve your complaint, you have the option of seeking further assistance from Citizens’ Advice at https://www.citizensadvice.org.uk/.

Please note that any optional activities arranged outside of the trip package are not our responsibility, and any issues or complaints regarding these activities should be taken up with the activity provider directly.

Insolvency claims

Please see clause 27 (Financial protection – IPP and ATOL) for more detail about how to make a claim in the unlikely event of Majesty Uk Travel ’s insolvency.

26. Severability

If any part of these Terms & Conditions is found to be unenforceable or against public policy or for any other reason, that specific term or condition will be considered void. In this case, the term or condition will be removed from the contract or modified only to the extent necessary to allow the remaining terms and conditions to continue as binding. This ensures that the rest of the contract remains valid and enforceable.

27. Financial protection – IPP and ATOL

The Package Travel and Linked Travel Arrangements Regulations 2018 (UK) (PTR) require us to provide security for the monies that you pay for the package holidays directly booked from us and for your repatriation in the event of our insolvency.

Non-flight inclusive packages: International Passenger Protection

Majesty UK Travel takes customer protection very seriously, and we want to ensure that you can book with confidence. In line with our customer protection policy, we provide insolvency cover to protect your bookings in case of unforeseen circumstances. If you made a direct booking with us, your initial deposit and any subsequent payments made to us are protected in the event of cancellation or curtailment of your travel arrangements due to our insolvency. Please note that day trips are exempt from this policy and are not covered. Our aim is to provide peace of mind and security for your travel plans.

28. Limitation of liability

(a) To the extent applicable, when you book directly through Majesty Uk Travel, we will accept responsibility for the arrangements we agree to provide or arrange for you as an “organiser” under the Package Travel and Linked Travel Arrangements Regulations 2018 (UK).

As part of our commitment to ensuring a satisfactory travel experience, we guarantee the proper provision of all travel services outlined in your confirmation invoice. If we or our suppliers fail to deliver on this guarantee due to negligence and fail to resolve your complaint within a reasonable timeframe, you may be eligible for a price reduction or compensation, or both. To qualify, you must report any improper performance or failure to perform travel services included in your package without undue delay. The amount of any price reduction or compensation will be determined by various factors, including the extent of the negligence and the impact it had on your overall enjoyment of the trip. It's important to keep in mind that you must provide evidence of our or our supplier's negligence if you wish to file a claim against us. Our complaints procedure, which is outlined in these Terms & Conditions, must also be followed in order to qualify for compensation or a price reduction.

(b) we shall not be liable for any damage or loss if the failure to carry out the contract is:

i. attributable to you.
ii. attributable to a third party unconnected with the provision of the services contracted for and the event is unforeseeable or unavoidable.
iii. due to unavoidable and extraordinary circumstances beyond our control, the consequences of which could not have been avoided even if all due care had to be exercised.
iv. Force Majeure (see clause 30).

(c) We limit the amount of compensation we may have to pay you if we are found liable, as follows:

i. We understand that loss or damage to your luggage, personal possessions, and money can be a stressful experience while travelling. As part of our policy, we have a maximum amount that we can pay for such claims, which is equivalent to the excess on your insurance policy. It is essential that you have adequate insurance to cover any losses of this nature, as we will only be able to provide compensation up to this limit. We advise you to carefully review your insurance policy to ensure that you have the appropriate level of coverage for your travel needs. By having adequate insurance in place, you can have peace of mind that you are protected in the event of any loss or damage during your travels.

ii. We understand that sometimes things can go wrong during travel that may not involve injury, illness or death, but may still impact your trip. In such cases, we will do our best to make things right. However, the maximum amount we can pay for such claims is up to three times the total price paid by or on behalf of the person(s) affected. It's important to note that this maximum amount will only be payable in situations where everything has gone wrong, and you or your party have not received any benefit at all from your booking. We hope that such situations never arise, but in case they do, we'll work with you to find a fair and reasonable solution.

iii. For trips involving air, rail, or sea travel or hotel accommodations, compensation is limited by international conventions such as the Warsaw Convention, Montreal Convention, Berne Convention, COTIF, Athens Convention, and Paris Convention. We are entitled to benefit from any limitation of right to claim or compensation contained in these conventions. We can provide you with copies of these conventions upon request. When arranging transportation, we rely on the terms and conditions of these international conventions and the transport company's own 'Conditions of Carriage'. You acknowledge that all the terms and conditions contained in those 'Conditions of Carriage' form part of your contract with us and the transport company, and they are included by reference into this contract. In cases where a carrier is liable to you under UK (EU) 261/2004, our liability is limited to the remedies provided under the regulation as if we were a carrier. When making any payment, we have the right to deduct any money you have received or are entitled to receive from the transport provider or hotelier for the complaint or claim.

(d) We take great care to ensure that your travel arrangements run smoothly, but in the event that something does go wrong, we want to make sure that you are aware of our liability limitations. Unless there is death, injury, or illness involved, our liability is limited to three times the price paid for the trip. If any of your property is damaged, our liability is limited to the amount paid by or on behalf of the property owner. We want to make it clear that we exclude all liability for any indirect or consequential losses or expenses, such as loss of profits. Furthermore, our liability is always limited in accordance with the terms and conditions set forth by the companies that provide transportation for your travel arrangements.

(e) In the event that we accept liability under this clause, we require you to assign any rights you may have against any third-party agents, suppliers, or sub-contractors who may have contributed to the unsatisfactory arrangements, death or personal injury. We also request that you provide us and our insurers with any reasonable assistance we may need to pursue such rights. It is important to note that we may not be able to provide compensation for your claim if you do not comply with these requirements. We appreciate your cooperation in helping us ensure that we are able to address any issues and provide appropriate resolution in a timely and efficient manner.

(f) It is a condition of our acceptance of liability under this clause that you notify any claim to us and our supplier(s) strictly in accordance with the complaints procedure set out in these Terms & Conditions

(g) It is important to understand that we cannot be held responsible for any damage, loss, expense, or other types of losses that fall under the following categories: (i) those which we could not have predicted at the time of your booking based on the information provided by you; (ii) those related to business activities; and (iii) those that are considered indirect or consequential losses. Please be aware that we cannot assume any liability for losses that fall under these categories, even if they result from a breach of our contract with you.

(h) In cases where you cannot return to your departure point as scheduled due to "unavoidable and extraordinary circumstances," we will offer you suitable accommodation for up to three nights per person, subject to availability. Please note that this three-night limit does not apply to individuals with specific needs, including reduced mobility, pregnancy, unaccompanied minors, or those requiring medical assistance, as long as we are notified of these requirements at least 48 hours prior to the start of your trip. We will make every effort to provide accommodation of a similar standard to what was originally booked.

(i) Flight Notice, Flight Information and Flight “Blacklist”.

We would like to inform you that this notice is mandatory under The Air Passenger Rights and Air Travel Organisers’ Licensing (Amendment) (EU Exit) Regulations 2019 and European Community Regulation (EC) No. 889/2002. However, please note that this notice is not intended to serve as a basis for making a compensation claim, nor is it meant to interpret the provisions of the Regulation or the Montréal Convention. Furthermore, it is not a part of the agreement between the carrier(s), us, and you, nor is it a part of a claim. We make no representations regarding the accuracy of the information contained in this notice.

Air carrier liability for passengers and their baggage:

As per the legislation and the Montréal Convention, this information notice aims to provide a summary of the liability rules that UK air carriers must follow. In the unfortunate event of passenger injury or death, the air carrier will be liable without any financial limitations. In cases of damages up to 100,000 SDRs (approximately £80,000), the air carrier must not contest compensation claims. However, if the claim amount exceeds this limit, the air carrier can defend itself by proving that it was not negligent or at fault.

Advance payments: In the unfortunate event of a passenger's injury or death during air travel, the air carrier is obligated to provide immediate economic support to cover any pressing expenses. This advance payment must be made within 15 days from the time the individual entitled to compensation is identified. If the passenger has passed away, the advance payment cannot be less than 16,000 SDRs (equivalent to approximately £13,000). These regulations are in place to ensure that the affected individuals receive timely assistance to meet their immediate needs in such difficult circumstances.

Passenger delays: If a passenger experiences a delay, the air carrier is responsible for any resulting damage, unless it can demonstrate that it took all necessary steps to prevent such damage, or that such measures were impossible to implement. The maximum liability for passenger delay is 4150 SDRs (approximately £3,300). This means that the air carrier cannot be held responsible for damages exceeding this amount, unless it can be proven that the delay was caused by its wilful misconduct or gross negligence.

Baggage delays: If your baggage is delayed when traveling by air, the air carrier is responsible for any damage unless they took all reasonable measures to prevent it, or it was impossible to take such measures. However, it's important to note that the liability for baggage delay is limited to 1000 SDRs, which is roughly £800. So, if your baggage is delayed and you suffer any damages or losses, you can make a claim for compensation, but the amount you can claim is limited to the aforementioned amount. It's therefore advisable to pack essential items such as medication, documents and valuables in your hand luggage to avoid any inconvenience in case of a baggage delay.

In the event of destruction, loss or damage to baggage, the air carrier is liable up to a limit of 1000 SDRs (approximately £800). The carrier is responsible for checked baggage, even if not at fault, unless the baggage was already damaged. If the baggage is unchecked, the air carrier is only liable if at fault. However, a passenger can benefit from a higher liability limit by making a special declaration at check-in and paying a supplementary fee. If the baggage is damaged, delayed, lost or destroyed, the passenger must complain to the air carrier as soon as possible. For damage or loss to checked baggage, the passenger must complain within seven days, and for delay within 21 days from the date the baggage was made available to them. If the actual air carrier performing the flight is not the same as the contracting air carrier, the passenger has the right to address a complaint or claim for damages against either of them. If the name or code of an air carrier is indicated on the ticket, that air carrier is the contracting air carrier.

The time limit for action: In order to claim damages through legal action, it is important to note that the action must be brought within two years of the arrival date of the aircraft, or the date on which the aircraft was supposed to arrive. These rules are based on the Montreal Convention of 28 May 1999, which has been implemented by UK air carriers. It is also worth noting that there is a UK Air Safety List, which contains the names of foreign airlines that do not meet the necessary safety standards. Additionally, under EU directive (EC) no. 2111/2005, Article 9, we are required to inform passengers about the existence of a 'Community list' that identifies air carriers that are banned from operating within the EU Community. This list can be accessed at www.air-ban.europa.eu. It is also our responsibility to inform passengers about the actual carrier that will be operating their flight, connecting flight, or transfer. We provide this information on our confirming documents, but we also reserve the right to make changes to the actual airline after tickets have been issued. Any changes will be communicated to passengers as soon as possible and at check-in or boarding gate.

29. Delays and missed transport arrangements

If you miss your flight or transport arrangement, experience a delay of over 3 hours or face cancellation, it is important to immediately contact us and the relevant airline or transport supplier. Refunds and compensation may be available in certain circumstances, such as in cases of denied boarding or cancellation. Details of your rights will be available at airports and from airlines. If the airline fails to comply with these rules, you can lodge a complaint with the Civil Aviation Authority. However, any reimbursement is the responsibility of the airline and does not automatically entitle you to a refund of your holiday price from us. If you choose to claim compensation from us instead of the airline, you must assign the rights you have against the airline to us. It is important to note that a delay or cancellation to your flight does not entitle you to cancel other arrangements made in conjunction with your flight. We are not liable for any delay resulting from reasons outlined in clause 25 (Force Majeure) of these Terms & Conditions, including the behaviour of any passengers who fail to check in or board on time.

30. Force majeure

These Terms & Conditions make it clear that we are not liable and will not provide compensation if events beyond our control disrupt our contractual obligations to you. These events are known as “Force Majeure” and include anything that couldn't have been avoided, even if all reasonable precautions were taken. Examples of Force Majeure include natural disasters, such as floods or earthquakes, the outbreak of serious disease at the travel destination, acts of terrorism, and civil unrest. These types of events could make it impossible to travel safely or remain at your destination. Factors outside our control, like industrial disputes, adverse weather conditions, or technical problems with transport, could also constitute Force Majeure. In some cases, advice from the Foreign Office to avoid a particular country due to a significant risk to human health or safety may also qualify. Regardless of the circumstances, we will not be held liable for any losses or damages resulting from Force Majeure events.

31. Prompt assistance

If you encounter any difficulties during your tour, we are committed to providing you with prompt and appropriate assistance. We will offer information on local health services, consular assistance, and help with distance communications and finding alternative travel arrangements. However, we will not be held responsible for any costs incurred by you if you require assistance that is not due to our failure, negligence or that of our employees or sub-contractors. In such cases, you may seek reimbursement directly from the supplier or transport provider, who may provide refreshments and/or accommodation. Please note that if you fail to obtain our prior authorization before making alternative travel arrangements, we will not be liable for any costs, fees or charges incurred. Additionally, we reserve the right to charge you a fee for our assistance if the difficulty is caused intentionally or negligently by you or a member of your party.

32. Applicable law

These Terms & Conditions, which include the Booking Conditions, are governed by the laws of the United Kingdom in their entirety. However, it is important to note that your rights as a consumer to rely on any relevant local laws are not affected by these Terms & Conditions, including the provisions of clause 27. This means that any rights you may have under local laws will still be valid and enforceable, regardless of the terms outlined in these conditions. We strongly advise you to familiarize yourself with the local laws applicable to your travel destination to ensure that you are fully aware of your rights and responsibilities as a consumer. By doing so, you can make informed decisions and better protect your interests.

Governing Law

All matters related to these Terms & Conditions, including the Booking Conditions, are exclusively subject to the jurisdiction of the Courts of England and Wales. While we strive to ensure that the information contained in our brochures and online is accurate at the time of publication, we cannot guarantee that there are no inaccuracies. Therefore, Majesty UK Travel cannot be held liable for any inaccuracies contained within our brochures and online material.

Assignment and Registered address

These Terms & Conditions are subject to change, and we may transfer or assign our rights and obligations to a related body corporate at our sole discretion, with written notice to you through the website or other means. It is important to check the website regularly to stay updated on any changes to the Terms & Conditions, as they will be binding upon you. Any changes or updates will be effective from the date they are published on the website. By continuing to use our services, you accept the updated Terms & Conditions.

Registered address for Majesty Uk Travel Limited / 151 West Green Road ,Seven Sisters, London, United Kingdom,

33. Promotional terms

Occasionally, we may offer special deals and promotions (Promotions) on our website, subject to both these Terms & Conditions and any additional promotion-specific terms that are included in these Terms & Conditions by reference. It is your responsibility to review the specific conditions that apply to each Promotion before participating in it.

Promotions are only available for a limited time, as stated on our website. We reserve the right to cancel or modify any Promotion at our discretion. When you purchase a trip on a promotional basis, you agree to and accept the terms that apply to the relevant Promotion. If there are any inconsistencies between these Terms & Conditions and the Promotional terms, the Promotional terms will govern your booking.

Refer a Friend Program

Participants in the program must be aged 18 or over.
Referral credits and discounts are not refundable.
Credits earned through referrals are valid for a period of 24 months starting from the date they are earned. This period starts from the moment when the friend, who has been invited to Majesty Uk Travel using a referral code, pays the deposit for their first trip. It's important to note that referrers must use their credits within this timeframe, or they will expire and become invalid. Therefore, it's recommended that referrers use their credits as soon as possible to avoid losing them.
Credit will be awarded to the referrer within a few hours after his referred friend has paid the deposit of his first trip.
To benefit from the referral credit promotion, new customers must redeem their credit within a specific timeframe. This period starts on the day the customer creates their Majesty Uk Travel account and ends at 23:59:59h on the 90th day of their customer status. Once this timeframe expires, the customer will no longer be eligible to redeem their referral credit, regardless of when they received the invitation with the referral code. It is important to note that the referral credit can only be redeemed by new customers, and it must be used within 24 months from the date it was earned.
Referred friends must be new customers who have never booked or travelled with Majesty Uk Travel before.
To be eligible for the referral credit, the referred friend must book a separate trip from the person who referred them and cannot be sharing a room with them. This ensures that the referral program remains fair and encourages new customers to book with Majesty Uk Travel.
Only one person per room is permitted to use their credit on a booking with Majesty Uk Travel.
Each Participant may share their referral code as many times as they wish during the term of this program.
To ensure that the referral program runs smoothly, friends who have been referred must enter the referrer's personal code at the time of booking, which will enable them to receive a discount and generate a £100 referral credit for the referrer.
In the event that a referred friend chooses to make a booking through Majesty Uk Travel's call center, they must ensure to provide the referral code of the person who referred them at the time of booking.
Once a referred friend uses their referral code to make their first reservation, it cannot be used again if that booking is later cancelled.
Combining multiple referral credits with each other and any other credits on your account is allowed, and you may use them towards any future bookings you make.
To clarify, the referral credits that you have earned can be applied towards a new booking or added to the cost of extra activities for an existing trip. However, please note that these credits cannot be used to modify or purchase an insurance policy.
Once a Referral Credit is awarded, it must be applied in its entirety to a single booking. If there is any remaining credit once the booking balance is fully paid, it will be forfeited and cannot be transferred to another booking or redeemed for cash.
Passengers travelling in private groups are not eligible for this program.
The referral codes that are generated through this promotion are unique and cannot be transferred to another person. They cannot be exchanged, altered or compensated for any reason. It is strictly prohibited to reproduce, modify, sell, distribute, or make them available to the public in any way.
In unforeseeable circumstances that make it impossible to continue with the promotion, Majesty Uk Travel reserves the right to cancel it. In such cases, the provisions of the terms and conditions will apply. Additionally, any modifications published during the promotion will be considered as annexes to the present terms and conditions and will be an integral part of the same.
Majesty Uk Travel reserves the right to take action against any codes that have been generated fraudulently, including blocking and/or canceling them without prior notice. In such cases, access to the beneficiary account of such codes may be disabled if they do not comply with the company's policy or if they defraud, alter or disable the proper functioning of the promotion. Legal actions may also be taken as necessary.
Majesty Uk Travel shall not be held responsible for any losses, damages, theft, delays or any other circumstances attributable to third parties such as collaborators, agents, distributors or any issues arising from the internet that may affect this promotion. Any damages that may arise from participating in the promotion are also not the responsibility of Majesty Uk Travel. The company shall not be held liable for incidents or events caused by bad faith external acts or technical issues resulting from breakdowns in the telephone, computer, or electrical network.
By participating in this promotion, participants acknowledge and agree to the terms and conditions outlined herein. Participants must abide by these terms and conditions throughout the promotion. The policies, mechanics, and restrictions set forth in these terms and conditions are not open to appeal, negotiation, or modification of any kind. Majesty Uk Travel reserves the right to modify any aspect of this promotion without prior notice, and participants are responsible for regularly reviewing the rules and regulations during the validity of the promotion.

Standard Information Form on Traveller’s Rights when booking a Package Holiday

Part 1: General

Under the Package Travel and Linked Travel Arrangements Regulations 2018, you have certain rights as a traveler when booking a package holiday. These rights include the right to receive essential information about your booking, the right to a full refund or repatriation in the event of our insolvency, and the right to a refund and/or compensation if the package does not meet the agreed standards.

You also have the right to appoint someone else to exercise your rights and receive any refunds due to you in the event that you cannot do so yourself. It is important to note that these rights only apply when you have booked a package holiday, which is a combination of at least two different types of travel services (such as accommodation and transport) that have been pre-arranged by us and sold to you at an inclusive price.

Part 2: Key rights under the Package Travel and Linked Travel Arrangements Regulations 2018

Prior to finalizing the package travel contract, travellers will be provided with all necessary information about the package.
In any contract that includes travel services, there must be at least one trader who assumes responsibility for ensuring that all services are provided satisfactorily.
Travellers are provided with contact details of an emergency number or a specific contact point to reach out to the travel agent or organiser in case of any urgent situations.
A transfer of the package to another person may be allowed by the travel company, provided that they receive reasonable notice and may require payment of additional costs.
The package price can only be increased if there are specific cost increases, such as fuel prices, and only if it's clearly stated in the contract, with a deadline of no later than 20 days before the package start date. If the price increase is more than 8% of the package price, the traveller can cancel the contract. In case the organiser has the right to increase the price, the traveller can demand a price reduction if there's a decrease in the relevant costs.
In the event of significant changes to any of the essential elements of the package, except for the price, travellers are entitled to terminate the contract without incurring any termination fee and receive a complete refund of all payments made. If the trader responsible for the package cancels it before the start of the package, travellers are entitled to receive a refund and compensation, as applicable.
In the occurrence of exceptional circumstances, such as significant security issues at the destination that may affect the package, travellers have the right to terminate the contract before the start of the package without incurring any termination fees.
Additionally, travellers may at any time before the start of the package terminate the contract in return for an appropriate and justifiable termination fee.
In the event that significant elements of the package cannot be provided as agreed after the package has started, the trader must offer the traveller suitable alternative arrangements without any additional charges. If the services are not provided as per the contract, and it significantly affects the package's performance, and the trader fails to resolve the issue, the traveller has the right to terminate the contract without any termination fees.
In the event that the travel services are not performed or are performed improperly, travellers have the right to receive a reduction in price, compensation for damages, or both.
The organiser has to provide assistance if the traveller is in difficulty.

E-MAIL LIST

Join our e-mail list Be the first to know about opportunities!